A private, AI-guided companion for the property and the area, ready the moment a guest arrives, built once by the host.
A guest opens a private link, and everything is right there.
Opens straight from a QR code or a text link, in the guest's own browser.
Every booking gets its own 6-digit PIN, sent to that guest alone.
Enter it once and it stays open until the end of checkout day.
Once unlocked, the app greets the guest or family by name.
About a week before check-in, guests with a mobile number on file get an automatic text, their PIN and a direct link to open their guide, so they're not hunting through an old booking confirmation email the night before they travel. The wording is editable per property from the host dashboard.
Nine sections, written for this property specifically, not a generic template.
Directions, parking, and exactly how to get in, the lockbox, the key safe, whatever it actually is at this property.
Network name and password, laid out clearly on their own lines, not buried in a paragraph guests have to re-read.
How the thermostat, boiler and hot water actually work here, not a generic manual for a different model.
The oven, washing machine, dishwasher, whatever's in the kitchen, how they actually work at this property.
Smoking, pets, noise, guests, whatever the host needs people to know before it becomes a problem.
Which bin goes where, and which day it's collected.
What time, and what's expected before guests leave, keys, washing up, anything specific.
What to do if something goes wrong, and exactly how to reach the host.
Lockbox and alarm codes, held back until the guest has verified their stay PIN, never shown before that.
Pubs, walks, and the practical stuff, the recommendations a host would actually give a friend, organised so guests can find them in seconds.
Pubs, restaurants and cafés the host or area team actually rate.
Scenic routes and hikes worth doing from the property.
The things worth the drive, houses, gardens, market towns.
The nearest supermarket, pharmacy, petrol station, the unglamorous essentials.
What actually works for a family trip nearby.
Pubs and walks that genuinely welcome dogs, not just tolerate them.
Indoor options for when the Cotswolds weather doesn't cooperate.
Written once by the host or area team, then instantly available to every Cotswold Host property nearby, so guests get local knowledge that's actually been checked, not a generic list of links.
Never invents specifics about the property, Wi-Fi, heating, appliances and everything operational comes only from what the host has actually written.
Draws on broader Cotswolds knowledge for general questions, village history, local character, while staying upfront that live details like opening hours can change.
Detects and replies in whatever language the guest types in, plus a manual switcher for English, French, Spanish, German and Italian.
Plain, warm, conversational replies, no markdown clutter, just short natural sentences.
Chips for the most common questions, so guests don't even need to type.
"Where should we eat tonight?" pulls real places, actual star rating, review count, address and photo.
Recommendation cards show inline, each with a map link and a one-tap Save button.
Pick a few interests, get a curated shortlist across categories at once.
The host can pin a favourite to the top of a category, or exclude a place entirely.
Saved places collect into a shortlist that stays with the guest for the whole trip.
A real person, not a dead end.
Ask for the host, or ask something the assistant isn't confident about, and it hands off immediately, with the host's number to call. No pretending to know.
Gas, fire, flooding, a break-in, no heating in winter, a fixed keyword check catches these before the AI is even asked, and tells the guest to call 999 first, then the host.
Escalations show up on the host's dashboard immediately, so nothing gets missed even if the guest never follows up on the call.
The assistant knows about the host's other properties too, and can share ordinary business contact details, for another booking, or a different property entirely, regardless of whether this guest's PIN is verified. That's treated as normal business information, not something to gate behind a stay.
Every property is visited and written up in person before it goes live, nothing here is a self-serve form to fill in yourself.