No feature-list padding — this is a complete, accurate rundown of what a guest can do once they open the app, and what runs behind the scenes to make it work.
About a week before check-in, guests with a mobile number on file get an automatic text — their PIN and a direct link to open their guide — so they're not hunting through an old booking confirmation email the night before they travel. The wording is editable per property from the host dashboard.
Browsable tiles, not one long page — the guest taps into exactly what they need.
Directions, parking, and exactly how to get in — the lockbox, the key safe, whatever it actually is at this property.
Network name and password, laid out clearly on their own lines — not buried in a paragraph guests have to re-read.
How the thermostat, boiler and hot water actually work here — not a generic manual for a different model.
The oven, washing machine, dishwasher, whatever's in the kitchen — how they actually work at this property.
Smoking, pets, noise, guests — whatever the host needs people to know before it becomes a problem.
Which bin goes where, and which day it's collected.
What time, and what's expected before guests leave — keys, washing up, anything specific.
What to do if something goes wrong, and exactly how to reach the host.
Lockbox and alarm codes — held back until the guest has verified their stay PIN, never shown before that.
Written by the host or area team for the village or area itself, so every property in the same patch benefits from the same well-curated guide rather than each one starting from a blank page.
Pubs, restaurants and cafés the host or area team actually rate.
Scenic routes and hikes worth doing from the property.
The things worth the drive — houses, gardens, market towns.
The nearest supermarket, pharmacy, petrol station — the unglamorous essentials.
What actually works for a family trip nearby.
Pubs and walks that genuinely welcome dogs, not just tolerate them.
Indoor options for when the Cotswolds weather doesn't cooperate.
A floating chat, always available on top of the guide. It's deliberately careful about what it's allowed to guess.
Ask for the host, or ask something the assistant isn't confident about, and it hands off straight away with the host's number to call — no pretending to know.
Gas, fire, flooding, a break-in, no heating in winter — a fixed keyword check catches these before the AI is even asked, and tells the guest plainly to call 999 first, then the host.
Escalations show up on the host's dashboard immediately, so nothing gets missed even if the guest never follows up on the call.
The assistant knows about the host's other properties too, and can share ordinary business contact details — for another booking, or a different property entirely — regardless of whether this guest's PIN is verified. That's treated as normal business information, not something to gate behind a stay.
Every property is visited and written up in person before it goes live — nothing here is a self-serve form to fill in yourself.
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